Privacy Policy

Effective Date: 5 August 2025

Enhanced by Joanne is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website: www.enhancedbyjoanne.co.uk.

1. Information We Collect

We may collect and process the following personal data:

  • Name, email address, and contact information you provide via contact forms or bookings

  • Technical data such as IP address, browser type, and device information

  • Usage data, including how you interact with the website

2. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide customer support

  • Manage bookings and communicate with clients

  • Improve website performance and user experience

  • Comply with legal obligations

3. Lawful Basis for Processing

We process your data based on one or more of the following:

  • Your consent (e.g. submitting a contact form)

  • Performance of a contract (e.g. appointment booking)

  • Legitimate interests (e.g. site analytics and improvement)

4. Data Sharing

We do not sell your data. We may share your information with trusted service providers (e.g. website hosting or booking systems) who help us operate the site, subject to appropriate safeguards.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

7. Security

We implement appropriate technical and organisational measures to protect your personal information.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

9. Contact

To exercise your data rights or for privacy-related enquiries, please contact us using the details on the website.